A chatbot is not a replacement for an agent but when it comes to working across different time zones, chatbots can reduce the need to scale your team, reducing your operating costs drastically.
Having a live person answer the initial query and then manually categorizing the ticket takes time. A WhatsApp chatbot combined with automated routing can take care of this process. Thus reducing the first response time and overall resolution time
Most customers prefer to reach out to support to find out about their account details, their active services, the validity of the services or renew their plan. These services can be easily automated with WhatsApp chatbots and can reduce the agent workload to a great extent.
Customers do not like to wait for help and any wait time can lead to frustration and a potential churn. With WhatsApp chatbots, you can set up custom flows for different conversation stages, create custom messages, reduce response time, and answer the most commonly asked questions instantly.
With WhatsApp chatbots, users can get their queries answered at any time. This round-the-clock automated customer service will help you better engage with your customer even during post-business hours and serve them better.